Tech problems?Consider them handled.
From frustrating computer issues to Wi-Fi problems, connect with trusted technicians and get back to what matters.
- Verified experts
- Secure support
- Transparent pricing
Verified technicians
Background-checked
CompTIA A+ certified
The industry standard for IT support
Help from CompTIA A+ certified engineers.
Our team includes engineers certified in CompTIA A+, tested on the hardware, software and networks you use every day.
Hardware & laptops
Diagnosis, upgrades and repairs.
Wi-Fi & networking
Routers, weak signal and printers.
Operating systems
Windows, macOS, iOS and Android.
Security
Viruses, pop-ups and safe set-up.
What do you need help with today?
Pick what's giving you trouble and start a request — no account needed.
- ComputerSlow, crashing, won't start, or stuck on an update.
- LaptopBattery, screen and performance.
- PrinterSet-up, jams and connection errors.
- Wi-FiWeak signal and dropped connections.
- SmartphoneApps, storage and new phones.
- TabletiPad and Android tablets.
- SoftwareInstalls, errors and settings.
- SecurityViruses, pop-ups and suspicious messages.
- Smart HomeSpeakers, doorbells, thermostats and cameras.
- OtherNot listed? Describe it in your own words.
One platform. Every way to get help.
Choose how you want to be helped. Every option reaches the same team and keeps the same record, so you never start from the beginning.
Prices depend on the job. A technician looks at the problem first, then sends you a written quote — nothing is charged until you approve it.
From problem to solution, without the hassle.
Four stages, no jargon, and you never need an account to start.
Your support journey, all in one place.
Requests, messages with your technician, appointments, quotes and every past job — in your account in the customer app.
Preview with example data.
Why My Tech App.
Help you can check, a price you agree first, and one place to follow every request from start to finish.
Verified Technicians
Every technician is background-checked, and our team includes CompTIA A+ certified engineers. Each shows a photo, name, ID and verification badge before they help you.
Secure Remote Access
A technician connects only when you allow it, you can watch everything, and you can end the session any time.
Transparent Pricing
A written quote first. Nothing is charged until you approve it.
Support Tracking
A ticket number and full history for every request.
Flexible Appointments
Book a time that suits you, or a visit at home.
Multiple Support Channels
Phone, chat, remote, video, scheduled or on-site — one team behind all of them.
You never need a membership to get help.
Membership plans aren't offered at the moment. Every request is quoted on its own, so you only pay for the help you actually use. When plans are introduced, they'll be explained here.
How paying works today
Pay per job
- No subscription and no sign-up fee
- A written quote for every job
- Nothing charged until you approve it
- An invoice in the app afterwards
Questions? We've got answers.
The things people ask us most. Can't find yours? Talk to a person.
Tell us what's wrong and choose how you'd like help — a call, live chat, remote or video support, a scheduled appointment or a visit. You get a ticket number straight away, a verified technician picks it up, and you follow everything in one place until it's fixed.
No. You can send a request as a guest and we'll get straight to work. If you make an account later using the same email address or phone number, everything you sent as a guest moves across automatically.
Yes. Every technician is background-checked, and shows a photo, name, technician ID and verification badge in the app before they help you. Our team includes CompTIA A+ certified engineers.
Choose Remote Support when you ask for help. A technician connects to your computer only after you give permission, you can watch everything they do, and you can end the session at any time.
Always. It depends on the job, so we don't guess. A technician looks at the problem, then sends you a written quote. Nothing is charged until you approve it, and you'll get an invoice afterwards.
Yes. Every request has its own ticket number and history. Check the status, message your technician and see every quote and note in the app — quote the number on the phone and whoever you speak to has the full story.
Computers, laptops, printers, Wi-Fi and networking, smartphones, tablets, software, security, smart home devices, email and cameras. If yours isn't on the list, choose “Other technical issues” and describe it in your own words.
Call +1 585 946 8445, text +1 585 946 8445 or email support@example.com. Hours: Every day, 12:00 AM–1:00 PM IT.
Your full card number, your banking password, or a one-time code sent to your phone or email. We don't store any of those anywhere, so we have no reason to ask. If someone claiming to be us asks, end the call and report it.
In some areas, yes. On-site visits appear as an option when they're available where you live. If they aren't, a call, chat or remote session solves most problems just as well.
Tell us when we ask how it went. Instead of closing the request, we'll reopen it, send a different technician, or arrange a follow-up — whichever you'd prefer.
Your technology deserves better support.
Get connected with the right technical expert and solve your technology problems with confidence.
Every day, 12:00 AM–1:00 PM IT